Terms & Conditions
Overview
This website www.furnmill.com is independently owned by Oriental Power Cables Pvt. Ltd. who are authorized to use the said website in India (hereinafter referred to as "Furnmill.com").
By placing an order on this site, you are entering into a purchase/sale transaction with Furnmill. All names, brands, trademarks, and logos on the website are the property of Furnmill and are protected by copyright and/or registered trademarks. They can only be used with permission from Furnmill and Oriental Power Cables Pvt. Ltd.
The website content—including text, graphics, icons, images, videos, audio files, and software—is the property of Furnmill and Oriental Power Cables Pvt. Ltd. Downloading content is allowed for personal, non-commercial use only, provided the copyright remains intact.
Furnmill.com makes no warranties regarding the accuracy of the website information and reserves the right to change the content at any time without prior notice. Links to third-party websites are provided for convenience and are accessed at your own risk.
Terms and Conditions for Sale
This website www.furnmill.com is independently owned by Oriental Power Cables Pvt. Ltd. and is authorized for use in India (hereinafter referred to as "Furnmill.com").
A final and binding contract is concluded between you and Furnmill.com when your order is confirmed.
An order confirmation email is sent when the order is confirmed and shipped. The initial order receipt does not constitute confirmation.
All prices include GST and other taxes. Furnmill.com reserves the right to amend any pricing errors or adjust prices, taxes, and other costs without prior notice.
Furnmill accepts payment via Visa, MasterCard, Maestro, and American Express (through the Razor Pay Payment gateway). Please ensure you provide the correct billing address and telephone number to avoid processing delays.
Information Accuracy
We strive to keep the website information accurate and current, but it may occasionally be inaccurate, incomplete, or out-of-date. Product details, descriptions, and prices are subject to change without notice.
- Many products are hand-finished, so color and shade may vary between batches.
- Product measurements are approximate.
- We reserve the right to change product specifications and details without notice.
- Please verify product details before ordering as they may differ from those shown in catalogs or stores.
- Product specifications may vary across ranges, though all items are manufactured to high-quality standards.
We do not warrant the accuracy or completeness of any information on the site and reserve the right to discontinue any product at any time.
Delivery & Shipping
Merchandise ordered on Furnmill.com is shipped within approximately 7–10 business days. Orders are not processed on Sundays or public holidays.
Our delivery partners will attempt to deliver up to three times before returning the item to our warehouse. Please ensure your mobile number and shipping address are correct.
Orders with multiple items may be shipped separately, with each shipment provided a tracking number available on the Track Order page.
Returns & Exchanges
We inspect each item before shipment. If you discover a defect within 3 days of receiving your package, please contact us immediately. Furniture that does not fit through an entryway is the customer’s responsibility.
Once the product is delivered and the delivery personnel depart, cancellations or changes cannot be accommodated. Please inspect the furniture at the time of delivery.
In cases of pricing, description, or image errors, we reserve the right to restrict orders. A replacement will consist of the originally ordered item only.
All exchange or replacement processes require the return of the canceled item from your premises. Please retain all packaging materials for the return process.
Risk of Loss
The risk of loss and title to products purchased on the site passes to the purchaser upon delivery to the carrier. For Gift Cards and e–Gift Cards, the risk transfers upon electronic transmission or delivery to the carrier.
Comments/Feedback & Other Submissions
If you provide any ideas, suggestions, proposals, plans, or other materials ("comments"), you agree that Furnmill may use, edit, copy, publish, distribute, and translate them in any medium without any obligation to maintain confidentiality or provide compensation.
We may, but are not obligated to, monitor, edit, or remove comments that we deem unlawful, offensive, or objectionable. You are solely responsible for your comments.
Product Warranty
Furnmill Furniture comes with a 12-month warranty if stored, handled, assembled, maintained, and used under normal conditions in a non-commercial setting. This limited warranty does not apply to:
- Small cuts, scratches, or damage during cleaning
- Cracks due to random displacement
- Exposure to direct sunlight and water causing wood decay
- Defects from improper storage, handling, assembly, or maintenance, or normal wear and tear
- Minor cracks (checks) in solid wood that do not affect the product’s lifespan
- Unevenness up to 5 mm due to differences in surfaces and floor levels
- No warranty on upholstery, coverings, or buttons
No cash refund is available. In no event shall our liability exceed the purchase price or cover incidental or consequential damages. For warranty issues, we will repair or replace the product with a reasonably equivalent item.
Jurisdictional Issues
These Terms and all transactions between you and Furnmill shall be governed by the laws of India. All disputes shall be subject to the exclusive jurisdiction of the courts in Jaipur, Rajasthan, India.
Limitation of Liability
UNDER NO CIRCUMSTANCES SHALL FURNMILL OR ANY OF ITS EMPLOYEES, DIRECTORS, OFFICERS, AGENTS, VENDORS, OR SUPPLIERS BE LIABLE FOR ANY DIRECT OR INDIRECT LOSSES OR DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE USE OR INABILITY TO USE THE SITE, WHETHER IN CONTRACT, NEGLIGENCE, OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Indemnification and Defense of Furnmill
As a condition for using the Site, you agree to defend, indemnify, and hold harmless Furnmill and its employees, directors, officers, agents, vendors, and suppliers from any liabilities, losses, claims, or expenses arising from your use of the Site.
Third-Party Information
All third-party information is provided solely for your reference. Furnmill does not endorse or assume responsibility for such information. Access it at your own risk.
Intellectual Property Rights
All intellectual property on the Platforms remains the property of Furnmill, its affiliates, or third parties. You may not modify, copy, reproduce, distribute, or display any material without prior written permission.
Miscellaneous
These Terms & Conditions, including all incorporated policies, constitute the entire agreement between you and Furnmill regarding the Site, superseding all prior communications. No waiver or delay in exercising any right shall operate as a waiver.
You agree that a printed version of these Terms & Conditions and any electronic notice shall be admissible in judicial proceedings to the same extent as original printed documents.
Contact Us
If you have any concerns about Furnmill or your use of the Site, please contact us with a detailed description. Email: support@furnmill.com
Important
Our logistics partners deliver furniture only to the ground floor. Our delivery personnel are not equipped to remove doors or windows; if removal is necessary for the furniture to fit, you must arrange it on your own.
For easy entry of furniture, please refer to the Measure For Delivery.
Delivery and Shipping
- Please note that our shipping partner delivers only to the ground floor.
- All merchandise ordered on Furnmill.com is shipped within approximately 10–15 business days.
- Out of Diameter (OD) Charges apply to certain pin codes where our shipping partner charges an extra fee. The base charge is covered by our store, while the OD charge is location-specific. You can check your pincode using our pincode checker.