Furnmill Frequently Asked Questions

1. Is it safe to order online?

We prioritize your online shopping security with industry-standard SSL encryption, protecting sensitive information like your name, address, and payment details. Our security measures include:

Authentication – Confirms data is sent to a secure server.

Encryption – Encodes data to prevent unauthorized access.

Data Integrity – Ensures data remains unaltered during transfer.

2. Can I return any furniture that I purchase from furnmill.com?

All furniture pieces are ineligible for returns or exchanges and, therefore, cannot be replaced or refunded once an order has been placed. For more details, please refer to our Return and Refund Policy.

3. What happens if the furniture I have ordered does not fit through the entryway of my building or my main door

A: We urge our customers to measure all your entryways, so the products can be delivered without any challenges. You may refer to our ‘Measure to Delivery’ guide.

4. What if I’m not at home when the delivery is scheduled?

A: Our delivery partners will attempt to complete your delivery thrice before the item is returned to our warehouse. Please ensure that you provide a valid mobile number and shipping address while placing your order

5. How do I track my order status?

A: You can track our order status by clicking on Order Status or login to My account

6. I want to customize one of your products, can I do that?

A: Currently we do not offer any customizations.

7. Are there any delivery charges or installation charges?

A: Installation and delivery are free of cost. Please note that Out of Diameter(OD) Charges are applicable to certain pin codes where our shipping partner charges an extra fee. Please note, that our store bears the base charge, OD Charge is an additional fee that is location specific.

8. How can I place a bulk order?

A: If you wish to place an order of large quantities, or if you’ve any business enquiry please write to agmsales@furnmill.com or reach out to 9929540488

9. What are the materials used to manufacture the furniture?

A: We use solid wood as a primary material for manufacturing purposes. In addition to this, other secondary materials such as engineered wood might also be used to make internal structures of the product.

10. How do I clean my wooden furniture?

A: Regular dusting and cleaning of stains and spills with a soft cotton cloth is the only process required to maintain the quality of wooden furniture.

11. Which fabric is used in the upholstery of furniture?

A : We majorly use two types of upholstery material which include velvet and linen.

12. Is doorstep delivery service available?

A: A doorstep delivery can be availed in case of small products and for big products, a service lift is required at your location to accommodate the furniture. If service lift is not available, a ground floor delivery is applicable.

13.Is my purchase amount inclusive of all taxes?

A: Yes, all the offered product prices are inclusive of all the taxes with free delivery and installation.

14. Is the COD option available?

A: Currently the COD option is not available to us. You can make an online payment.